NBN guide
NBN setup fees and modem costs explained
What to expect for NBN connection fees, modem costs, and installation charges when setting up a new internet connection in Australia.
Published · Updated · 6 min read
Quick answer
NBN plans can include a modem or require you to bring your own compatible device, and some connections involve a one-off setup or technician visit fee. Compare these upfront costs alongside the ongoing monthly price, since a cheaper plan with a high setup fee may cost more in the first year.
Key takeaways
- Some NBN plans include a modem; others require a compatible bring-your-own device.
- New premises or certain connection types may involve a one-off setup or technician fee.
- Compare first-year cost, not just the advertised monthly price, when setup fees apply.
- Confirm modem compatibility with your specific NBN technology type before ordering.
Do NBN plans come with a modem included?
Some providers include a modem in the plan price, others charge separately for one, and some are bring-your-own compatible device only.
Modem arrangements vary significantly between providers and plans. Some bundle a modem into the monthly price at no extra cost, others sell or rent one separately, and some are BYO (bring your own device) only.
If you already own a modem, check its compatibility with your NBN technology type before assuming you can reuse it with a new provider.
What setup or connection fees might apply?
New premises, first-time NBN connections, or certain technology types may require a technician visit, which can involve a one-off fee depending on the provider and situation.
Fees can vary based on your situation:
- A new NBN connection at a premises without existing NBN infrastructure may need a technician visit.
- Switching providers on an already-connected address usually doesn't require a new technician visit.
- Some providers waive setup fees as a promotional offer — check whether this is ongoing or limited-time.
- Express or priority installation may carry an additional fee compared with standard scheduling.
How do I compare the true first-year cost of an NBN plan?
Add any one-off setup or modem fee to twelve months of the ongoing monthly price, accounting for any introductory pricing period, to get a more complete comparison than the advertised monthly rate alone.
A plan with a lower monthly price but a large setup or modem fee may cost more in the first year than a slightly higher-priced plan with no upfront fees. Compare24 shows first-year cost alongside the monthly price on eligible plans to help with this comparison.
Remember that introductory pricing typically reverts to a higher ongoing rate after a set period — factor that into any first-year comparison.
What should I confirm before ordering?
Confirm address serviceability, technology type, modem compatibility, and the exact setup fee (if any) directly with the provider before you order.
Before ordering, confirm your address is serviceable, check which NBN technology type you'll be connected on, verify modem compatibility, and get the exact setup fee in writing if one applies.