Mobile guide
How to switch mobile providers without losing your number
A step-by-step guide to porting your Australian mobile number to a new provider without a service gap.
Published · Updated · 6 min read
Quick answer
You can usually keep your mobile number when switching Australian providers through a process called porting. Order your new SIM, then provide your account number and porting PIN from your current provider to trigger the transfer — most ports complete within hours to one business day.
Key takeaways
- Number porting is a standard, no-cost right for Australian mobile customers.
- You'll need your current account number and porting PIN from your outgoing provider.
- Most ports complete within hours, though some can take up to one business day.
- Keep your old SIM active until the port confirms to avoid a service gap.
How does mobile number porting work in Australia?
Porting moves your existing mobile number to a new provider's network. You order a SIM or eSIM with the new provider, then supply your current account number and porting PIN so they can request the transfer.
Number porting is a regulated process in Australia that lets you keep your existing mobile number when you change providers. You do not need to contact your old provider first — the new provider requests the transfer on your behalf.
You'll typically need your mobile number, account number, and a porting PIN or authorisation code from your current provider, usually available in their app, online account, or a recent bill.
What information do I need before I port my number?
Have your current mobile number, account number, and porting PIN ready, along with proof of identity if your new provider requires it.
Gather these details before you start:
- Your current mobile number and account number.
- A porting PIN or authorisation code from your existing provider.
- Identity verification documents if requested by your new provider.
- Confirmation that any device you're keeping is unlocked, if required.
What happens during the port and how long does it take?
Most consumer mobile ports in Australia complete within a few hours, though it can take up to one business day. Your service may briefly drop during the final handover.
Once you submit the port request, your new SIM activates and your number transfers from the old network to the new one. There is typically a brief handover window where service may be interrupted for a short period.
Keep your old SIM or account active and avoid cancelling it until you've confirmed the port has completed successfully on your new provider's network.
What should I check before I switch?
Confirm network coverage where you live and work, check for any exit fees on your current plan, and verify the new plan's current price and inclusions before ordering.
Before switching, confirm coverage for the areas you use your phone most, check whether your current provider charges any exit or early termination fees, and verify the latest price and inclusions for your new plan on the provider's website.